Discuss the functional relationship between the three departments of factory production, quality and technology

In general, there are mutual buck-passing and wrangling between various departments on the factory site, which not only affects the output and quality, but also affects the harmonious working relationship between departments. To investigate the root cause, I think it is mainly due to the deviation of everyone's understanding of the functions of each department on the site. Of course, it is not ruled out that some people pretend to be confused, they are serious about mountain-topism and self-centeredness, and they are good at Tai Chi and football. Now let's talk about the functional relationship between the three departments of production site, quality and technology for your reference.

The three departments of production, quality and technology at the factory site are like the separation of the legislative, judicial and administrative powers of the country. cnc machining part
Technical Department
The technical department is like the legislature of the country, formulating relevant laws and regulations on the factory site, namely: production process flow chart and operation instructions, inspection standards and methods, etc. And analyze and solve the six abnormal problems of 5M1E on site. In principle, the work basis (ie input) of on-site production and quality personnel is provided (output) by the technical department, that is, only the counterpart technical department. Standardized companies emphasize that "everything must be based on a basis", and its professional name is "process method", which is a very important and effective management principle and one of the eight management principles of ISO9001.
Quality Department aluminum part

The quality department is like the judicial organ of the country, namely the public security law (public security, procuratorate, court). Detect, supervise, judge, and deal with various violations of laws and regulations (i.e. on-site 5M1E personnel, machines, materials, methods, measurements, and environmental anomalies) in accordance with laws and regulations. process and product monitoring, supervision, determination and disposal).
The quality department needs to supervise and inspect the three major compliances on site, namely: system compliance, process compliance and product compliance. Timely discover non-conformities (abnormalities) of systems, processes and products, detect and analyze the causes of abnormalities, urge relevant responsible persons to formulate corrective and preventive measures, and follow up on implementation and effect confirmation until effective improvement and closure. This is called Deming PDCA management cycle in management, also called closed-loop management. Quality is guaranteed by the management system. Without the system, there will be no process technology, and without the process technology, there will be no product quality. stamping part

 

Production Department
The production department is like the administrative organ of the country, that is, the people's government, which is responsible for the daily implementation and management of laws and regulations (that is, factory rules and regulations and production process documents). The technical department should minimize the requirements and experience reliance on the operators. The production department is in the administrative role, and its function is to strictly abide by the laws and regulations, and perform operations in strict accordance with the laws and regulations (process flow charts and work instructions) formulated by the technical department.

You can't do more or less. You must follow the work steps, actions, work methods and standards stipulated in the work instructions. That is, "standardized operation" to ensure the conformity of the operation process and technology. The premise of realizing standardized work is that the work methods and requirements in the work instruction book must be standardized, otherwise there will be ten work methods and standards for ten operators. Standardized work cannot be achieved. Continuous and stable output of high-quality products depends on standardized operations.

Some people may ask, if the operator standardized the operation according to the operation instructions of the technical department, and ensured the "process conformity of the operation process", but the output and quality are still not ideal, whose responsibility is this? The answer is: "Technology Department". Because the function of the technical department is to do research on procedures, processes, methods and tooling, etc., it is necessary to constantly review the suitability, adequacy and effectiveness of production procedures and processes, so as to solve the six major anomalies of 5M1E on site and continuously improve production and quality. .

A good process and technology means that the operator is convenient for production operations, and can easily achieve the output and quality of the operation. Otherwise, biotechnology will continue to find ways to improve, until it is difficult or impossible for the operator to make mistakes. There is a professional name for this: Toyota Error Proofing. This is the work direction and ultimate goal of the Ministry of Biotechnology.

 

 

Lao Tzu's Tao Te Ching says that governing a big country is like cooking a small dish, which means that managing a big country, as long as the management method is proper, the responsibilities are clear, and each performs its own duties, is as simple as cooking a small dish. The reason is the same, but if you don't do it, the consequences are very different. A small dish affects the appetite of one person or a few people, while a country affects the lives of millions of people. 

On-site management is the same, but also needs to improve management, clarify functions, and unify understanding. All departments on site are like the "barrel principle". The amount of water in a barrel is not determined by the size and height of the barrel, but depends on the height of the "short board" of the barrel and the "closeness of connection" between the boards. Therefore, production and quality require unified functional understanding and close cooperation of all departments on site. Otherwise, confusion in understanding will lead to confusion in behavior, talk of chickens and ducks, disruption of battles, and time and energy will be wasted in blaming each other and arguing. If the actual problem has not been solved, and the personal work ability has not been improved, I may become a master of Tai Chi and football, which is not desirable.

Finally, let's define the roles together, and start now with each in its place, its role, and its responsibilities.